Refund Policy

Our commitment to fair and transparent refunds

Last Updated: December 2024

Table of Contents

1. Introduction 2. Eligibility for Refunds 3. Trial Period & Non-Refundable Items 4. How to Request a Refund 5. Refund Processing Timeline 6. Partial Refunds 7. Special Cases 8. Changes to the Refund Policy 9. Contact Information
1.

Introduction

This refund policy outlines the eligibility criteria, process, and timelines for requesting refunds for IAStune services. We are committed to providing fair and transparent refund procedures to ensure customer satisfaction.

By purchasing a subscription or service from IAStune, you acknowledge that you have read, understood, and agree to be bound by the terms of this refund policy.

2.

Eligibility for Refunds

Refunds are applicable only to paid subscriptions and one-time purchases made on the IAStune platform.

✅ Refunds Available If:

  • • Request is made within 7 days of purchase
  • • Service has not been excessively used (more than 20% of mind maps/simulations accessed)

❌ No Refunds For:

  • • Expired subscriptions
  • • Promotional or discounted plans (unless required by law)
3.

Trial Period & Non-Refundable Items

If a free trial is offered, we strongly encourage users to thoroughly test the service before subscribing to ensure it meets their needs.

⚠️ Non-Refundable Items Include:

  • • Downloaded or exported content
  • • Completed simulations and assessments
  • • Digital certificates or achievements earned
4.

How to Request a Refund

📧 Email Your Refund Request

Send your refund request to: contact@iastune.in

Include the following information:

  • • Your full name and registered email address
  • • Payment receipt or transaction ID
  • • Clear reason for requesting the refund
  • • Date of purchase

All refund requests are carefully reviewed within 3 business days of receipt. We may contact you for additional information if needed.

5.

Refund Processing Timeline

3
Business Days
Review Period
7-10
Business Days
Processing Time
Original
Payment Method
Refund Destination

Once approved, refunds are processed within 7–10 business days and issued via your original payment method. Please note that processing times may vary depending on your payment provider's policies.

6.

Partial Refunds

If you cancel your subscription mid-term after using part of the service, partial refunds may be considered at IAStune's discretion based on:

  • • Amount of service utilized
  • • Remaining subscription period
  • • Reason for cancellation
  • • Individual circumstances

Each case is evaluated individually to ensure fair treatment while maintaining service sustainability.

7.

Special Cases

🔧 Technical Issues

Refunds for technical issues are available only if the problem cannot be resolved within 5 business days of your support request. Our technical team will work diligently to address any issues before considering refund options.

⚖️ Service Termination

If IAStune terminates service without user fault or due to circumstances beyond user control, a full refund for the unused portion of the subscription will be provided.

8.

Changes to the Refund Policy

IAStune reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated "Last Updated" date at the top of the policy.

Continued use of IAStune services after policy updates constitutes acceptance of the new terms. We recommend reviewing this policy periodically to stay informed of any changes.

9.

Contact Information

Need Help with Refunds?

Support Email:

contact@iastune.in

Response Time: Within 24–48 hours (business days)

Our customer support team is here to help you with any questions or concerns regarding refunds. We strive to provide prompt and helpful assistance to ensure your satisfaction with IAStune services.